Frequently asked questions
Still can't find the answer you're looking for? Contact us at info@proproducts.direct
We do offer the ability to upgrade to a premium label for an additional cost and a higher MOQ. Check here for more details
Yes, to make any formula alteration the customer is required to make a minimum bulk purchase of 275 Gallons which can then be bottled into 8oz/16oz/1 Gallon. Contact us for a quote
Within 48 business hours, a member of our team will reach out to review and confirm your order, make adjustments to any product names, and provide an estimated shipping quote. At this point, our team will also request a copy of your logo.
Once received, our Graphic Design team will create a mockup of several bottles from your order using your logo, brand colors, and the template you selected. Your assigned designer will make any changes and adjustments needed to create the perfect label. Once you approve a final design, it will be sent to our production team to print, bottle and label.
E-mail your logo to our art department after you've submitted your order: artwork@proproducts.direct
Once we receive your logo, design template, brand colors, and any other creative inputs, the art department will create a mock-up of what the finished label will look like on a bottle and send it to you via e-mail for any feedback.
Once you approve the final design, it will be sent to print.
Yes! You can create any product name you'd like
Initial Orders
First-time orders typically requires approximately 8-12 business days from order confirmation, through design, to pick-up of shipment by a 3rd-party delivery service.
Re-Orders
Typically require 2-5 business days from order confirmation to pick-up of shipment by a 3rd-party delivery service.
Yes! You can resell these products anywhere you'd like.
1. Select Your Products and add them to your cart
2. Select the ‘Reorder’ design template from the "Select My Label" section of the order site and checkout. Selecting the re-order template will notify our design team to use the design on file.
NOTE: If your order includes any product that was not previously ordered, it will require a new label to be designed and approved before the order will be shipped which may result in an additional 2-4 business days to process.
Contact the art department/graphic designer you worked with on your original design describing the changes you'd like to make.
If you would like to change your template after you've already provided final approval, it will be subject to a $50 design fee.
Other significant changes may be subject to additional design fees.
Logo must be provided as a vector file: .ai, .svg, .eps, or .pdf
Just send an email to artwork@proproducts.direct or call us at (631) 305-9897
No, they do not. Customers must supply their own barcodes if you would like them included on your labels.
Some orders may be subject to setup fees, customers will be notified if applicable prior to ordering
Yes. To do so, we can help you to register with the required federal regulatory body ($295 annual fee) and create an SDS sheet ($100 per product). Contact us for more information